Shipping & Returns

 

Laurel Mountain Forge makes every effort to get your order to you as soon as possible. Orders placed on our site usually ship the day received Monday through Friday excluding holidays, regardless of the shipment method chosen. Please note orders made after 3:00 PM (Central Standard Time) will be entered the next day. Weekend orders (from Friday after 3:00 P.M.) will be processed on Monday. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation.

Shipping (Domestic):
We ship via USPS and UPS. You have the option of choosing which carrier you prefer in your “Shopping Cart”. When you register on the web site, your product will be shipped to the Shipping Address you assign. UPS will not deliver to a PO Box, so be sure and list a physical address if requesting UPS as the shipper. The shipping charges are calculated using actual USPS or UPS shipping charges. Indiana sales tax of 7% will apply to orders shipped to an address in the State of Indiana.

 

Shipping (International):
We ship via USPS and UPS. You have the option of choosing which carrier you prefer in your “Shopping Cart”. When you register on the web site your product will be shipped to the Shipping Address you assign. A shipping ZONE is assigned at the time you register, and is used for calculating shipping to your Country. The Shipping Calculator will automatically determine the shipping cost based on your ZONE. International shipping fees are dependent on where you are located and the weight of the product in your order. If you do not see your country listed, please contact us at shipping@laurelmountainforge.com. A representative will then contact you with rates and shipping methods.

 

 Duties and Taxation:
Laurel Mountain Forge is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.
Any country/nation, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Laurel Mountain Forge and can only be resolved by you and your local postal authorities.
PLEASE NOTE: In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer and Laurel Mountain Forge will not issue a replacement nor refund for such occurrences.

 

Order Confirmation
You will receive a confirmation of payment via e-mail within minutes of processing your payment via the web site shopping cart, indicating a receipt of payment and order#. If you do not receive this confirmation, please email us directly at shipping@laurelmountainforge.com. If you are not sure whether your order has gone through, please email us first. IT IS IMPORTANT THAT YOU DO NOT RE-SUBMIT YOUR ORDER. 

 

Changes or Cancellations
You may request a change or cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hours to change your order at: 219-548-2950. Please provide us with your order number when you call. For cancellations, if your account has already been charged, you will receive a credit back to your account within approx. 1-2 business days.

  

 

Return Policy 

If for any reason you are not satisfied, simply call within 30 days of the ship date for an exchange, refund or merchandise credit. Credit is not issued for freight charges or customs fees. No material will be accepted for return without a Return Merchandise Authorization number (RMA). When returning product, please return in original packaging and include a copy of the original invoice along with a copy of our e-mailed reply for a return or exchange.

 

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